Terms and conditions

Important documents

The lessee and the driver must present a valid driver’s license and an identity card or passport while receiving delivery of the vehicle.

Driver’s licenses from non-EU countries (except Switzerland) are accepted if:
a) no visa has been entered in the passport.
b) the customer has a visa in his passport and at the time of hire has not been in Europe for longer than 6 months. If he has been in Europe for longer than 6 months, he must present a driver’s license from an EU country.

Driver’s license printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an international driver’s license.
For driver’s licenses from countries not part of the international driver’s license treaty, an official translation of the license must be presented with the original license.

Age restrictions

We have no age restrictions

Tariff information

General

The payment is possible cash, PayPal or on-line banking , payment method must have been issued in the name of the driver. This must be presented at the time of vehicle pick-up and be valid at this time. The amount that will be debited includes the rental price as well as all additional extras and charges.

A deposit of up 300 EUR- 600 EUR the hire price is charged to the chosen means of payment. The exact deposit is determined on collection since the amount is dependent on the vehicle.

Prepaid tariff

When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed.

A booking can be cancelled before the start of the rental. Cancellations can be made online, text message, or by telephone.

Protection conditions

Third party insurance

The rented vehicle is insured against liability as per usual insurance in Austria as well as with the minimum insurance conditions valid for Austria and other european countries. The insurance is limited to Europe in a geographical sense.

Excluded from the insurance is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver’s licence at the time of the event giving rise to claim.

Loss damage waiver (incl. theft protection)

Loss damage waiver (incl. theft protection) removes the drivers responsibility to a part of the vehicle in case of damage or theft.

If loss damage waiver (incl. theft protection) is accepted, the customer is entitled, depending on the vehicle, to a deductible of 300.00 EUR to 1,000.00 EUR.

In the event of willful or grossly negligent damage caused, a claim on the agreed fully comprehensive cover (incl. theft cover) can be reduced or lapsed.

If no fully comprehensive cover (incl. theft cover) has been arranged, the driver is responsible for all damage to the car not proven to be caused by a third party, and shall be liable for up to the full value of the vehicle.

Personal accident protection

By taking out personal accident protection coverage can also be extended to cover the consequences of an accident. By taking out personal accident protection the limit of liability is: EUR 20,000.00 for invalidity, EUR 10,000.00 for decease.

Roadside protection

The roadside protection is an extended breakdown protection during the rental and protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery, loss of key and vehicle stuck. All services Is included in rental price.

Cross border rentals and territorial restrictions

Territorial restrictions

The vehicle selection can restrict travel to certain countries. For a description of these restrictions on admission, the countries are divided into three zones.

Zone 1: Andorra, Austria, Belgium, Denmark, Finnland, France, Germany, Gibraltar, Great Britian, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican

Zone 2: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia

Zone 3: All countries which are not in zone 1 or 2.

Entry into any country in zone 3 is not permitted.

In case of offence against cross border and territorial restrictions all insurances lose their validity.

Charges when traveling abroad

For travels into Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithunia, Poland, Slovakia and Slovenia a charge applies which is highway fees.

Extras

Navigation system

Navigation systems can definitely be added.

Additional driver

A surcharge of EUR 5.00 per day, max. EUR 50.00 per month applies for each additional driver.

Baby and child seats

You can get baby seats, child seats and booster seats for children from 0 to 36 kg

Vehicle refueling

If desired, the vehicle will be refuled according currently available conditions after returning it to the station. Alternatively, you may purchase a tankful of fuel at the time of rental at a price that is competitive with local fuel stations and return the tank empty /fee 60 EUR/. No refunds will be given for unused fuel.

Relocation accessories

Delivery and collection

Deliveries and collections are available at the local rental station subject to a fee, This service is available on request for an additional commitment fee outside opening times at selected locations.

Winter equipment

Snow chains at a suitable fee.

Other charges and taxes

Parking fee

A parking fee occurs for rentals at airport and train stations.

Out of opening hours

Out of opening hours service is available at selected stations. In this case, an additional charge applies for the provision of the service.

Registration fee / Road tax

There will be a road tax, which is included in the rent.

Contract fee

We have no contract fees.